Work

Opening organizational learning in crisis management: On the affordances of social media

Year: 2021

Type: article

Abstract: Research on the role of social media in crisis management has led to a deeper understanding of their affordances. This research, however, is fragmented, with a primary focus on crisis response. We lack a clear conceptualization of the affordances that social media offer by learning from them to prepare strategically for crises. Based on a systematic review of 128 papers, we inductively build a framework of social media affordances for organizational learning in crisis management. We discuss their role and interplay in strategic crisis management, focusing on organizational crisis learning, and outline avenues for future research based on this foundation.

Source: The Journal of Strategic Information Systems

DOI: 10.1016/j.jsis.2021.101692

Authors: Kathrin Eismann, Oliver Posegga, Kai Fischbach

Institution: University of Bamberg

Language: English

Topic: Public Relations and Crisis Communication

Subfield: Communication

Field: Social Sciences

Domain: Social Sciences

Open Access status: hybrid

Estimated APC paid: $2,870

OpenAlex ID: W3206013368

FWCI: 9.924

Cites: 164

Cited by: 48

Related to: 10