Work

How does salespeople’s personal interaction affect customers’ word-of-mouth in retailing?

Year: 2021

Type: article

Study design: Observational Study

Source: Journal of Asia Business Studies

DOI: 10.1108/jabs-03-2021-0112

Authors: Jiaqi Ma, Changju Kim

Institution: Ritsumeikan University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

Funder: Japan Society for the Promotion of Science

Awards: Antecedents and consequences of continuous improvement on retailers' innovation, 小売企業の仕入プロセス革新による優位性構築に関する研究

OpenAlex ID: W3207511031

FWCI: 3.152

Cites: 56

Cited by: 21

Related to: 10