Work

Grey Relational Evaluation of Bulk Water Provision Service Quality Using the SERVQUAL Framework

Year: 2021

Type: article

Study design: Observational Study

Source: International Journal of Public Administration

DOI: 10.1080/01900692.2021.1984942

Authors: Shireen M. Ammar, Yahya A. Saleh

Institution: An-Najah National University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Clean water and sanitation

Open Access status: closed

OpenAlex ID: W3207854148

FWCI: 1.203

Cites: 64

Cited by: 7

Related to: 10