Work

Exploring the reasons for bank-switching behavior in retail banking

Year: 2021

Type: article

Study design: Observational Study

Source: International Journal of Bank Marketing

DOI: 10.1108/ijbm-01-2021-0042

Authors: Cong Zhao, Abu Hanifa Md. Noman, Kaveh Asiaei

Institutions: University of Malaya, University of Southampton Malaysia

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W3209682731

FWCI: 5.092

Cites: 79

Cited by: 38

Related to: 10