Work

The influence of customer experience with automated games and social interaction on customer engagement and loyalty in casinos

Year: 2021

Type: article

Study design: Observational Study

Source: Journal of Retailing and Consumer Services

DOI: 10.1016/j.jretconser.2021.102830

Authors: Jovanie A. Tuguinay, Catherine Prentice, Brent Moyle

Institution: Griffith University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: green

OpenAlex ID: W3213468577

FWCI: 5.82

Cites: 71

Cited by: 37

Related to: 10