A case study of a municipality phishing attack measures - towards a socio-technical incident management framework.
Year: 2021
Type: article
Abstract: During the Corona-crisis, the number of data breaches and hacking increased rapidly. For some organizations it was difficult to handle both the Corona-crises and such attacks. A decision made to prevent this overload of crisis, happened in Gjøvik municipality, where they closed their email-system and shut down macros in their applications to prevent an overload situation. In this work-in-progress paper, we have analyzed their decision in a combined socio-technical and crisis management context and suggest such framework to do analysis and make right decisions to prevent data breaches and other organizational cyber-crimes from succeeding, but also to prevent an overload of crisis situations at the same time.
Authors: Grethe Østby, Stewart Kowalski
Language: English
Subfield: Information Systems
Field: Computer Science
Domain: Physical Sciences
Open Access status: green
OpenAlex ID: W3214972061