Work

The role of surprise in satisfaction judgments

Year: 2001

Type: article

Source: The journal

Author: Dirk Snelders

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W3217309809

FWCI:

Cites:

Cited by: 27

Related to: 10