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Personal Communication in an Automated World: Evidence from Loan Repayments

Year: 2024

Type: article

Study design: Clinical Trial

Source: The Journal of Finance

DOI: 10.1111/jofi.13388

Authors: CHRISTINE LAUDENBACH, STEPHAN SIEGEL

Institution: University of Washington

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W3217469191

FWCI: 3.044

Cites: 39

Cited by: 7

Related to: 10