Methodology for a practical implementation of management standards in concrete service provisioning scenarios
Year: 2014
Type: dissertation
Abstract: [ANGLÈS] In a competitive world where organizations seek to optimize their services while minimize costs, Information Technology plays an important role. Although there is still a perception among organization's staff in which IT is only seen as a technology provider, there is no concept furthest of the reality that this. Nowadays, organizations have the opportunity to offer IT as an additional service, not just provide technology to their business units. This opportunity to offer IT like a service is one of the best reasons to develop and implement an ITSM system within organizations. Although there are frameworks that help to service management, there is not one that suits to all possible environments. Persons involved on service management should use the information provided by the ITSM frameworks and adapt it to the particular needs. Also, they must ensure that the systems under their management provide an acceptable quality of service to their users. Derive a methodology that helps to design and implement a service management system within a business model supported by wireless sensor networks is relevant in order to analyze the essential aspects needed for service provisioning.
Authors: Cruz Daza, Gustavo Adolfo
Language: English
Subfield: Management Information Systems
Domain: Social Sciences
Open Access status: green
OpenAlex ID: W332855279