Work

Assessing Heterogeneity in Customer Satisfaction Studies: Across Industry Similarities and within Industry Differences

Year: 2011

Type: book-chapter

Source: Advances in international marketing

DOI: 10.1108/s1474-7979(2011)0000022011

Authors: Edward E. Rigdon, Christian M. Ringle, Marko Sarstedt, Siegfried P. Gudergan

Institutions: Georgia State University, University of Newcastle Australia, Hamburg University of Technology, Otto-von-Guericke-Universität Magdeburg, University of Technology Sydney

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W37357222

FWCI: 17.46

Cites: 63

Cited by: 110

Related to: 10