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Customer Relationship Management System Implementation Process and its Critical Success Factors: A Case Study

Year: 2021

Type: conference-paper

Source: International Conference on Advanced Computer Science and Information Systems

DOI: 10.1109/icacsis53237.2021.9631314

Authors: Anggraini Naya Parahita, Imairi Eitiveni, Didy Nurchahyo, Muhamad Efendi, Respatia Shafarina, Andre Parvian Aristio

Institutions: University of Indonesia, Institut Teknologi Sepuluh Nopember

Language: English

Topic: ERP Systems Implementation and Impact

Subfield: Management Information Systems

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W4200497322

FWCI: 1.321

Cites: 10

Cited by: 12

Related to: 10