E-Banking Adoption in the Context of Innovation and E-Service Quality: A Review on Concepts and Practices
Year: 2019
Type: article
Abstract: The rapid expansion of information & communication technology (ICT) makes an enormous impact on every aspect of modern-day human life.One of the widely studied areas of technological transformation is the retail financial services which includes retail banking activities.Internet has developed an IT-based revolution broadly in the financial services sector that has radically altered the way how the banking services are being delivered to customers.E-banking facilitates bank customers to engage in a vast array of financial services through banks' official websites.However, e-banking adoption is still found as a researchable notion due to challenges attributed in different countries and market contexts.This paper aimed to review the concept of e-banking adaptation in line with theoretical and empirical discussions.Thus, literature review was employed as the main research tool.Research paper attempted to discuss cases that were found within the domain of e-banking adoption to introduce practice related insights.Paper emphasizes some of the case evidences whilst special reference has been given to consumer electronic banking in Sri Lanka.Research paper is organized as a concept paper while the arguments have been supported empirically.Discussions unveil the importance of customer E-Banking … Gayan and Dissanayake .
Language: English
Subfield: Information Systems and Management
Field: Decision Sciences
Domain: Social Sciences
Open Access status: bronze
OpenAlex ID: W4205182108