Work

The impact of AI-enabled service attributes on service hospitableness: the role of employee physical and psychological workload

Year: 2022

Type: article

Study design: Observational Study

Source: International Journal of Contemporary Hospitality Management

DOI: 10.1108/ijchm-08-2021-0960

Authors: Hailian Qiu, Minglong Li, Billy Bai, Ning Wang, Yingli Li

Institutions: Hubei University, Zhongnan University of Economics and Law, University of Nevada, Las Vegas, Kuaishou (China)

Language: English

Topic: AI in Service Interactions

Subfield: Artificial Intelligence

Field: Computer Science

Domain: Physical Sciences

SDGs: Decent work and economic growth, Good health and well-being

Open Access status: closed

OpenAlex ID: W4205196691

FWCI: 9.132

Cites: 76

Cited by: 151

Related to: 10