Work

A three-level framework to evaluate airline service quality based on interval valued neutrosophic AHP considering the new dimensions

Year: 2022

Type: article

Source: Journal of Air Transport Management

DOI: 10.1016/j.jairtraman.2021.102179

Authors: Bahar Yalcin Kavus, Pelin Gulum Tas, Ertugrul Ayyildiz, Alev Taskin

Institutions: İstanbul Nişantaşı Üniversitesi, Istanbul Arel University, Karadeniz Technical University, Yıldız Technical University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W4205422372

FWCI: 11.4

Cites: 93

Cited by: 51

Related to: 10