Work

The Impact of Employees’ Perceived Customer Citizenship Behaviors on Organizational Citizenship Behaviors: The Mediating Roles of Employee Customer-orientation Attitude

Year: 2022

Type: article

Study design: Observational Study

Source: International Journal of Hospitality & Tourism Administration

DOI: 10.1080/15256480.2021.2025191

Authors: Misun (Sunny) Kim, Jichul Jang

Institutions: University of Massachusetts Amherst, Kansas State University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W4206326423

FWCI: 4.253

Cites: 83

Cited by: 22

Related to: 10