Work

Examining the influence of linguistic characteristics of online managerial response on return customers’ change in satisfaction with hotels

Year: 2022

Type: article

Source: International Journal of Hospitality Management

DOI: 10.1016/j.ijhm.2022.103146

Authors: Xun Xu, Yabing Zhao

Institutions: California State University, Stanislaus, San Francisco State University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W4206388356

FWCI: 8.034

Cites: 70

Cited by: 42

Related to: 10