Work

Customer courtesy and service performance: The roles of self‐efficacy and social context

Year: 2022

Type: article

Source: Journal of Organizational Behavior

DOI: 10.1002/job.2625

Authors: David J. Yoon, Cindy P. Muir (Zapata), Mahn Hee Yoon, Eugene Kim

Institutions: Salisbury University, University of Notre Dame, Daegu University, Georgia Institute of Technology

Language: English

Topic: Job Satisfaction and Organizational Behavior

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W4221041683

FWCI: 4.25

Cites: 89

Cited by: 25

Related to: 10