Work

From the attributes of smart tourism technologies to loyalty and WOM via user satisfaction: the moderating role of switching costs

Year: 2022

Type: article

Study design: Observational Study

Source: Kybernetes

DOI: 10.1108/k-09-2021-0840

Authors: Kenneth Shiu Pong Ng, Jose Weng Chou Wong, Dengming Xie, Jingyan Zhu

Institutions: Guangzhou College of Technology and Business, Macau University of Science and Technology, City University of Macau

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W4223428069

FWCI: 11.58

Cites: 57

Cited by: 62

Related to: 10