Work

Beyond anger: A neutralization perspective of customer revenge

Year: 2022

Type: article

Source: Journal of Business Research

DOI: 10.1016/j.jbusres.2022.03.076

Authors: Chaofan Yang, Yongqiang Sun, Xiao-Liang Shen

Institution: Wuhan University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Peace, justice, and strong institutions

Open Access status: closed

OpenAlex ID: W4225979835

FWCI: 4.962

Cites: 76

Cited by: 26

Related to: 10