Work

Employee Engagement Index: A Case Study of Academic Support Staff of Higher Education

Year: 2022

Type: conference-paper

Abstract: This study focuses on developing an Employee Engagement Index for academic support staff due to its role as a strategic driver to improve performance.It was measured using 31 indicators developed from three dimensions of engagement, including vigour, dedication, and absorption, tested and applied on education support staff at a higher education institution in Surabaya certified by the Quality Management System ISO 9001:2015.The measurement index produced was capable of functioning as a monitoring and evaluation tool for higher education institutions towards developing and maintaining competitive advantage.

Source: Advances in Social Science, Education and Humanities Research/Advances in social science, education and humanities research

DOI: 10.2991/assehr.k.220303.078

Authors: I Nyoman Sutapa, Isanti Anna Ismu Edi, Soeharijadi Soeharijadi

Institution: Petra Christian University

Language: English

Topic: Employee Performance and Management

Subfield: Human Factors and Ergonomics

Field: Social Sciences

Domain: Social Sciences

SDGs: Decent work and economic growth, Quality education

Open Access status: diamond

OpenAlex ID: W4226017170