Work

Mental conversion: a customer service strategy impacting shopping experiences

Year: 2022

Type: article

Source: Journal of Services Marketing

DOI: 10.1108/jsm-08-2021-0296

Authors: Yan Meng, Stephen J. Gould, Lei Song, Hua Chang, Shiva Vaziri

Institutions: Grenoble Ecole de Management, Baruch College, Pennsylvania State University, Towson University, Université Savoie Mont Blanc

Language: English

Topic: Decision-Making and Behavioral Economics

Subfield: General Decision Sciences

Field: Decision Sciences

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W4229033686

FWCI: 0.674

Cites: 62

Cited by: 4

Related to: 10