Work

A mediation analysis of perceived service quality, customer satisfaction and customer engagement in the banking sector

Year: 2022

Type: article

Study design: Observational Study

Source: Journal of Financial Services Marketing

DOI: 10.1057/s41264-022-00160-1

Authors: S. Ananda, Raghavendra Prasanna Kumar, Dharmendra Singh

Institution: Davangere University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W4229038087

FWCI: 8.271

Cites: 91

Cited by: 43

Related to: 10