Work

The role of trust in customer relationships: asking the right questions

Year: 1997

Type: article

Source: Management Decision

DOI: 10.1108/00251749710169657

Author: Deborah L. Cowles

Institution: Virginia Commonwealth University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W4232097018

FWCI: 1.576

Cites: 17

Cited by: 68

Related to: 10