Readiness of Tourism Human Resources Facing the Industrial Revolution 4.0: a Case Study at Furama Xclusive Ocean Seminyak Hotel
Year: 2020
Type: article
Abstract: The use of interface systems according to the model of industry 4.0 at Furama Xclusive Ocean Seminyak requires training of employees, especially the front office and sales marketing where the operation of the system will not be maximized without the support of skilled human resources. Therefore, the use of a real-time interface based system requires more or less than a year in the setup and training process. The objective of this study was to find out the readiness of tourism human resources facing the industrial revolution 4.0 at the Furama Xclusive Ocean Seminyak and to determine the factors that support the readiness of tourism human resources facing the industrial revolution 4.0 at the Furama Xclusive Ocean Seminyak. The result found that the readiness of tourism human resources facing the industrial revolution 4.0 at the Furama Xclusive Ocean Seminyak is pretty good. All employees working in their respective fields have been given optimal training in the use of systems in each department. The factors that support the readiness of tourism human resources facing the industrial revolution 4.0 at the Furama Xclusive Ocean Seminyak are financial factors and factors that apply the applicable system. To get a system that is ready regarding the industrial revolution 4.0, the stakeholders must make an initial investment which is not small so that the Furama Xclusive Ocean Seminyak becomes one of the hotels that has a more advanced system usage than other hotels.
Authors: I M.A. Wirawan, A.A.N.O.S. Gorda
Institution: University of National Education
Language: English
Domain: Social Sciences
Open Access status: gold
Estimated APC paid: $28
OpenAlex ID: W4234932773