Work

Friendship over the counter: How social aspects of service encounters influence consumer service loyalty

Year: 1996

Type: book-chapter

Source: Advances in services marketing and management

DOI: 10.1016/s1067-5671(96)05059-7

Authors: Cathy Goodwin, Dwayne D Gremler

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W4236417707

FWCI: 6.62

Cites: 60

Cited by: 104

Related to: 10