Work

Rediscovering Satisfaction

Year: 1999

Type: article

Source: Journal of Marketing

DOI: 10.1177/002224299906300403

Authors: Susan Fournier, David Glen Mick

Institutions: Harvard University, University of Wisconsin–Madison

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W4237333733

FWCI: 20.9

Cites: 60

Cited by: 688

Related to: 10