Work

Consumer Perception and Evaluation of Waiting Time: A Field Experiment

Year: 2002

Type: article

Source: Journal of Consumer Psychology

DOI: 10.1207/153276602760335040

Authors: Gerrit Antonides, Peter C. Verhoef, Marcel van Aalst

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W4241260184

FWCI: 1.482

Cites:

Cited by: 25

Related to: 10