Work

The Role of Relational Trust in Bank–Small Firm Relationships

Year: 2004

Type: article

Source: Academy of Management Journal

DOI: 10.5465/20159589

Authors: Patrick A. Saparito, Chao C. Chen, Harry J. Sapienza

Institutions: Drexel University, Rutgers, The State University of New Jersey, University of Minnesota

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W4241855253

FWCI: 15.16

Cites: 31

Cited by: 153

Related to: 10