Work

Service quality: The construct, its dimensionality and its measurement

Year: 1996

Type: book-chapter

Source: Advances in services marketing and management

DOI: 10.1016/s1067-5671(96)05050-0

Author: Jozée Lapierre

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W4242601865

FWCI: 11.02

Cites: 55

Cited by: 25

Related to: 10