Work

Exploring the quality of the service experience: A theoretical and empirical analysis

Year: 1995

Type: book-chapter

Source: Advances in services marketing and management

DOI: 10.1016/s1067-5671(95)04018-8

Authors: Julie E Otto, J.R Brent Ritchie

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W4243323853

FWCI:

Cites: 47

Cited by: 55

Related to: 10