Work

Service innovation: building a sustainable competitive advantage in higher education

Year: 2019

Type: article

Study design: Observational Study

Source: International Journal of Services Economics and Management

DOI: 10.1504/ijsem.2019.105014

Authors: Boon Liat Cheng, Tat Huei Cham, Michael M. Dent, Teck Heang Lee

Institutions: Sunway University, Universiti Tunku Abdul Rahman Sungai Long Campus, Universiti Tunku Abdul Rahman, HELP University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Quality education

Open Access status: closed

OpenAlex ID: W4243337183

FWCI: 7.013

Cites:

Cited by: 33

Related to: 10