Work

Modeling the determinants of customer satisfaction for business-to-business professional services

Year: 1997

Type: article

Study design: Observational Study

Source: Journal of the Academy of Marketing Science

DOI: 10.1007/bf02894505

Authors: Paul G. Patterson, Lester W. Johnson, Richard A. Spreng

Institutions: UNSW Sydney, The University of Sydney, Michigan State University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W4243982292

FWCI: 15.76

Cites: 59

Cited by: 461

Related to: 10