Work

Patterns of Emotional Responses and Behavioural Consequences of Dissatisfaction

Year: 1999

Type: article

Source: Applied Psychology

DOI: 10.1080/026999499377529

Authors: Manfred F. Maute, Laurette Dube

Institutions: Brandon University, McGill University, Social Sciences and Humanities Research Council

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2171907234

FWCI: 1.603

Cites: 36

Cited by: 102

Related to: 10