Work

Service failure and recovery: Impact, attributes and process

Year: 1995

Type: book-chapter

Source: Advances in services marketing and management

DOI: 10.1016/s1067-5671(95)04025-0

Author: Robert Johnston

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W4244875414

FWCI: 8.145

Cites: 36

Cited by: 117

Related to: 10