Work

Modelling the Effects of Customer Service Performance on Purchase Intentions in the Channel

Year: 1994

Type: article

Source: The Journal of Marketing Theory and Practice

DOI: 10.1080/10696679.1994.11501650

Authors: Daniel E. Innis, Bernard J. La Londe

Institutions: Ohio University, The Ohio State University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W4244946789

FWCI:

Cites: 13

Cited by: 21

Related to: 10