Work

Evaluating the impact of expectations on end-user quality perception

Year: 2013

Type: conference-paper

Source: International Workshop on Perceptual Quality of Systems (PQS)

DOI: 10.21437/pqs.2013-22

Authors: Andreas Sackl, Raimund Schatz

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W4245487795

FWCI: 22.81

Cites:

Cited by: 17

Related to: 10