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Retail service quality, satisfaction, and trust: the key to shopper loyalty in the context of the Indonesian traditional market

Year: 2019

Type: article

Study design: Observational Study

Source: International Journal of Electronic Marketing and Retailing

DOI: 10.1504/ijemr.2019.10025918

Authors: Moh Farid Najib, Adila Sosianika

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W4245896207

FWCI: 3.507

Cites:

Cited by: 20

Related to: 10