Work

Customer Satisfaction

Year: 2010

Type: reference-entry

Source: Wiley International Encyclopedia of Marketing

DOI: 10.1002/9781444316568.wiem03008

Author: Richard L. Oliver

Institution: Vanderbilt University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W4246837336

Cites: 9

Cited by: 82

Related to: 10