Year: 2016
Type: article
Abstract: Gen-Y's employees could elicit an aura that would support the development of a sustainable HR model and practices in hospitality sector, particularly in hotel industry.Subsequently, this could revive the glaring hospitality industry which initially being portrayed through hotel.Yet, a worrying perception was unveiled that Gen-Y was reluctant to engage in a face-to-face approach, which has long become the trademark in hospitality business.This tendency might pose a challenge to the development of the aforementioned HR model and practices.Data collected from the Gen-Y cohort, and the multi-generations workforce prevail the real traits, values and work attitudes of the Gen-Y.The information would improve further the human resource practices and management.The study employed a qualitative method by conducting interviews with the three levels of staffs in the participating hotels; namely, managerial level, supervisor level, and operational level.In total, 149 respondents were interviewed.Preliminary findings found that positive support from the Baby Boomer and Gen-X will bring out Gen-Y's best aura that could position hotel industry into a driving seat of prosperous economy.
Authors: Jakaria Dasan, Jennifer Chan Kim Lian, Sharija Che Sha’ari
Institution: Universiti of Malaysia Sabah
Language: English
Subfield: Life-span and Life-course Studies
Field: Social Sciences
Domain: Social Sciences
Open Access status: bronze
OpenAlex ID: W4248566990