Work

A proposal to assess the service quality of online travel agencies: An exploratory study

Year: 2000

Type: article

Source: Services Marketing Quarterly

DOI: 10.1080/15332969.2000.9985407

Authors: Shohreh Kaynama, Christine Black

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W4254506380

FWCI: 0.737

Cites:

Cited by: 44

Related to: 10