Work

How Shopping Mall Service Quality Affects Customer Loyalty Across Developing Countries: The Moderation of the Cultural Context

Year: 2018

Type: article

Study design: Observational Study

Source: Journal of International Marketing

DOI: 10.1177/1069031x18807473

Authors: Mbaye Fall Diallo, Fatou Diop-Sall, Souad Djelassi, Delphine Godefroit-Winkel

Institutions: SKEMA Business School, Université de Lille, Cheikh Anta Diop University, Lille School of Management Research Center, Lille University ManageMENt

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W4254831486

FWCI: 11.58

Cites: 70

Cited by: 68

Related to: 10