Work

Defensive strategies for managing satisfaction and loyalty in the service industry

Year: 1998

Type: article

Source: Psychology and Marketing

DOI: 10.1002/(sici)1520-6793(199812)15:8<775::aid-mar4>3.0.co;2-#

Authors: Laurette Dubé, Manfred F. Maute

Institutions: McGill University, Brandon University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2027501190

FWCI: 1.69

Cites: 18

Cited by: 58

Related to: 10