Work

Customer engagement with service providers: an empirical investigation of customer engagement dispositions

Year: 2022

Type: article

Source: European Journal of Marketing

DOI: 10.1108/ejm-12-2020-0879

Authors: Max Sim, Jodie Conduit, Carolin Plewa, Janin Karoli Hentzen

Institution: The University of Adelaide

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W4281487673

FWCI: 5.671

Cites: 120

Cited by: 30

Related to: 10