Work

Customer mindset metrics: A systematic evaluation of the net promoter score (NPS) vs. alternative calculation methods

Year: 2022

Type: article

Source: Journal of Business Research

DOI: 10.1016/j.jbusres.2022.04.048

Authors: Sven Baehre, Michele O'Dwyer, Lisa O'Malley, Vicky M Story

Institutions: University of Limerick, Loughborough University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: green

OpenAlex ID: W4281559869

FWCI: 6.853

Cites: 38

Cited by: 38

Related to: 10