Work

Customer disengagement in business-to-business markets: A framework for analysis

Year: 2022

Type: article

Source: Industrial Marketing Management

DOI: 10.1016/j.indmarman.2022.05.018

Authors: Sanket Vatavwala, Bipul Kumar, Arun Sharma, Aditya Billore, Ashish Sadh

Institutions: Indian Institute of Management Amritsar, Indian Institute of Management Indore, University of Miami

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W4281656150

FWCI: 3.781

Cites: 103

Cited by: 19

Related to: 10