Work

A process-centric performance management in a call center

Year: 2022

Type: article

Source: Applied Intelligence

DOI: 10.1007/s10489-022-03740-9

Author: Onur Dogan

Institution: Bakırçay Üniversitesi

Language: English

Topic: Business Process Modeling and Analysis

Subfield: Management Information Systems

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W4281972189

FWCI: 2.883

Cites: 45

Cited by: 13

Related to: 10