Work

In pursuit of service encounter quality: Will service-oriented high-performance work systems benefit high-contact service industries?

Year: 2022

Type: article

Study design: Observational Study

Source: Journal of Retailing and Consumer Services

DOI: 10.1016/j.jretconser.2022.103037

Authors: Daniel Asante, Chunyong Tang, Michael Kwamega, Eric Adom Asante

Institutions: Southwest Jiaotong University, Hong Kong Metropolitan University, Sichuan Agricultural University

Language: English

Topic: Job Satisfaction and Organizational Behavior

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W4282575130

FWCI: 7.562

Cites: 84

Cited by: 37

Related to: 10