Work

Demystifying the impact of customer participation on citizenship behaviors through interpersonal attraction and its contingencies

Year: 2022

Type: article

Study design: Observational Study

Source: Journal of Business Research

DOI: 10.1016/j.jbusres.2022.06.023

Authors: Kimmy Wa Chan, Taeshik Gong, Piyush Sharma, Candace Chu

Institutions: Hong Kong Baptist University, Hanyang University, Curtin University, Arden University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

Funder: Hong Kong Baptist University

Award: G1982771497

OpenAlex ID: W4283079441

FWCI: 5.199

Cites: 101

Cited by: 24

Related to: 10