AI is better when I'm sure: The influence of certainty of needs on consumers' acceptance of AI chatbots
Year: 2022
Type: article
Source: Journal of Business Research
Authors: Yimin Zhu, Jiemin Zhang, Jifei Wu, Yingyue Liu
Institution: Sun Yat-sen University
Language: English
Topic: AI in Service Interactions
Subfield: Artificial Intelligence
Field: Computer Science
Domain: Physical Sciences
Open Access status: closed
OpenAlex ID: W4283707603