Work

Online customer reviews: insights from the coffee shops industry and the moderating effect of business types

Year: 2022

Type: article

Source: Tourism Review

DOI: 10.1108/tr-12-2021-0539

Authors: Shuting Tao, Hak-Seon Kim

Institutions: Henan Normal University, Kyungsung University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W4284694580

FWCI: 6.144

Cites: 41

Cited by: 31

Related to: 10